About us.
Founded in March 2021, our mission was born out of a heartfelt desire to assist individuals who relocated abroad but had to leave their beloved pets behind in North America. Initially focusing on documentation preparation for pet travel, we soon recognized a broader need within the community. By the close of 2021, our dedicated team expanded our services to encompass airport travel coordination, airline reservations, and tailored customs clearance solutions, ensuring a seamless reunion for countless pet owners.
Our History
The world was hit with COVID-19 in 2019 and many families were forced to separate with their pet families. As a result, a large group of pets were left behind in North America, and their owners were eager to reunite with them. We started by helping these owners with documentation preparations before travel and realized there was more that needed to be done.
We proudly announce we have also expanded and came together with a pet hotel facility in Toronto, and are able to provide over 7000 square feet for 40 pets to stay overnight.
★ ★ ★ ★ ☆
4.6 from 1,200+ reviews
1000+
Pets Relocation
We are committed to offering our customers the best experience possible.
250%
Company Growth
Our dedication has gained great trust from our customers and partners.
Our Partners
IPATA (International Pet and Animal Transportation Association) is an organization dedicated to ensuring the safe and humane transport of pets and other animals around the world. IPATA members, which include pet shippers, pet travel agents, and related service providers, adhere to strict guidelines and standards to ensure that animals are transported with care, comfort, and safety in mind. The association provides resources, training, and certification to its members to uphold the highest standards in the industry.
M2 is honoured to be a part of the IPATA union and continuously to provide excellent service to our clients and their flurry families.
Our Most Frequent Used Airline Partners
Our Amazing Team
Our agents are highly experienced and accountable. We are committed to provide the best service to you and your furry friends.
Founder and General Client Manager
Rae Xu
English and Mandarin
As a devoted dog mom to four adorable companions, she empathizes profoundly with pet parents entrusting us with their beloved pets’ journeys. Recognizing a gap as a pet boarding service provider, Rae observed pets being left behind due to owners’ unfamiliarity with international pet relocation protocols. The onset of the COVID-19 pandemic in 2019 intensified these challenges, motivating Rae to assemble a dedicated team in 2020.
Rae is dedicated to providing the most transparent and reachable service to all pet parents.
Customer Service Representative and UK Regional Client Manager
Sandra Zhao
English, Spanish and Mandarin
Under the guidance of M2Express, Sandra ensured that her cherished cat, Cream, experienced top-notch care on its voyage from Vancouver to London. Inspired by Rae’s profound passion for pets, Sandra joined M2 in 2023 and has since distinguished herself in customer service, aiding clients on journeys from North America to locales such as Asia and the UK.
Furthermore, she has spearheaded the development of new European routes and manages all technical facets of the company.
Customer Service Representative
Chen Yi
English and Mandarin
Chen Yi, a devoted pet parent to two cats and one dog, joined our team as a Customer Service Representative in 2021. Over the past two years, she has expertly provided consultation services for more than 200 pets, focusing particularly on those traveling from North American cities to Asian countries.
Chen Yi’s deep love for pets propels her dedication to her role. She consistently ensures meticulous attention to all documentation details before travel, prioritizing the safe and sound arrival of every pet to their loving homes.
Toronto Handling Supervisor
Tony Yin
English and Mandarin
Tony has expertly overseen transportation services for more than 500 pets in Toronto, encompassing airport drop-offs, pickups, and seamless door-to-door transportations for essential documentation preparations with veterinarians.
Highly regarded by pet owners for his exceptional care and reliability, Tony consistently delivers unparalleled pet transport services. Known for his punctuality and approachable nature, he remains a trusted and cherished figure among dog parents.
Customer Service Representative
Lynne Gao
English and Mandarin
Lynne Gao, a devoted pet parent to a cat, became an integral part of our team when we launched in 2020. Before taking her maternity leave in 2023, she expertly consulted on over 150 pet journeys.
With a keen interest in foundational animal health knowledge, Lynne prioritizes the utmost comfort for every traveling pet. Her deep affection for animals fuels her commitment to maintaining clear and consistent communication with her clients.
Customer Service Representative
Jojo Xiang
Mandarin
Jojo has adeptly served over 700 pets, playing a pivotal role as the primary contact when pets arrive in China. Thanks to her unwavering dedication, pet parents traveling abroad can communicate with us seamlessly, 24/7, bridging any time zone disparities effortlessly.
Recognizing the importance of consistent communication when pets are on the move, Jojo’s timely updates significantly alleviate concerns and frustrations for pet parents, ensuring peace of mind throughout the journey.